Customers have 48 hours to request a return, refund, or report any defective or missing components.
A $75 processing fee applies to all returns.
Returns will only be accepted for items in original sealed packaging.
Refunds will not be issued for items that are damaged due to improper use or assembly by the customer.
Electronic devices come with a 30-day limited warranty.
Televisions and appliances come with a 6-month limited warranty.
Warranties do not cover accidental damage, power surges, or misuse.
Shopro Distributors reserves the right to cancel and refund any order that appears suspicious or illegitimate.
Customers must present valid ID upon delivery or pickup.
To prevent fraudulent claims, we may request ID photos, video call verification, or other means of validation.
For the safety of our couriers and delivery drivers:
Shopro’s partnered couriers and staff reserve the right to request proof of identity, including a photo ID, a video call, or confirmation via phone, especially if the delivery location feels unsafe or if any information appears inconsistent.
Failure to provide verification may result in the cancellation or delay of delivery.
All prices on the website are final and VAT inclusive.
Prices do not include shipping or assembly fees.
Shopro reserves the right to adjust product prices at any time in response to market conditions.
Delivery in Trinidad: $45
Delivery in Tobago: $85
Assembly fees are not included and vary by item.
All payments must be made in full at checkout, including shipping and assembly (if required).
Cash on Delivery is not accepted.
Payments are processed via First Atlantic Commerce, a secure payment gateway.
We use SSL encryption to protect your sensitive information during checkout.
Shopro does not store credit or debit card details on our website.
Deliveries are handled by CSF Couriers.
Estimated delivery time: 2 to 7 business days.
Customers must ensure all delivery information is correct. Shopro is not liable for failed deliveries due to incorrect information.
All orders are subject to stock verification.
Shopro reserves the right to cancel or adjust any order based on availability or verification issues.
A confirmation email or message will be sent once your order is accepted and scheduled for delivery.
We are committed to protecting your personal data. Please refer to our Privacy Policy for detailed information on how your information is collected, stored, and used.
Shopro Distributors shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products or services. We do not guarantee uninterrupted service or error-free operation of the website.
Shopro Distributors reserves the right to update or modify these Terms & Conditions at any time without prior notice. Customers are encouraged to review this page periodically.
Shopro is one of the largest ecommerce platforms in Trinidad and Tobago. We are proud to serve you and remain committed to Making Shopping Easy.
