Clear answers about payments, deposits, assembly, delivery, returns, refunds and warranties. Find what you need below before placing your order.
Available payment methods are shown at checkout. Orders with assembly must be paid for in advance before assembly begins; cash on delivery, LINX on delivery and cash on pickup are unavailable for assembly orders.
A minimum 50% down payment is required to reserve eligible items for up to 30 days. Please contact Shopro before the 30-day period ends to arrange the balance and collection or delivery. Any cancellation or uncollected-order charges will be disclosed before payment and remain subject to applicable law.
Website prices are displayed in Trinidad and Tobago dollars and are VAT-inclusive where applicable. Delivery and assembly are charged separately, and the applicable charges are shown or confirmed before checkout.
Printed invoices are not routinely supplied. Customers should retain their order confirmation and proof of payment. If an invoice or receipt is required, please contact Shopro.
Unless an item explicitly states otherwise, furniture and similar products are supplied disassembled in the original box. Assembly is an optional paid service.
Assembly typically takes 3–5 business days, subject to product availability and workload. The item and assembly service must be paid for in advance before assembly starts.
Assembly service fees are non-refundable once the service has been performed or begun, except where required by law.
If you cancel an eligible order after unpacking or assembly has begun, a TT$150 restocking fee may apply to an approved change-of-mind return, plus the cost of services already performed. This does not limit remedies for defective or misdescribed goods.
If you decline Shopro assembly, please follow the manufacturer’s instructions. Damage caused by incorrect customer assembly is not covered as a manufacturing defect.
Deliveries are handled by third-party courier partners. Estimated delivery is generally 2–7 business days, subject to location and stock. The applicable fee is shown or confirmed before dispatch.
Delivery fees are non-refundable once the delivery service has been completed, except where applicable law requires otherwise.
For prepaid orders, the person receiving or collecting an item must present a valid photo ID and may be asked for additional order verification. Delivery may be delayed if required verification cannot be completed.
Please inspect products and check for visible damage or missing components before leaving our Cunupia branch, where practical. Promptly notify us of any issues discovered afterward; statutory rights remain unaffected.
Customers should report visible damage, missing components or suspected manufacturing defects within 48 hours of delivery, with photos and their order details where possible. This reporting window does not remove rights relating to defects discovered later.
Shopro is not responsible for damage caused by a customer’s own handling or transportation after collection, or by the customer after successful delivery. This does not apply to damage that existed before handover.
Contact Shopro with your order number, a description of the issue, and supporting photos. Approved returns are normally brought to our Cunupia branch. Items must be safely packaged where possible.
We do not routinely dispatch a driver to collect returns. If a courier collection is requested and available, a separate pickup service fee may apply to customer-convenience returns. Responsibility for transport costs in cases involving defective or misdescribed goods will be assessed in accordance with applicable law.
Unopened, unused items in original packaging may be considered for discretionary returns, subject to inspection. A TT$75 restocking fee may apply to approved non-defective household or furniture returns. Unboxed, used or assembled items generally do not qualify for discretionary returns.
Choosing to collect or receive an item unassembled does not automatically make the sale non-returnable. However, returns for a change of mind may be refused after an item is opened, assembled or used. Rights for defects or misdescription remain in place.
Product images may be supplied by manufacturers. Minor variations in colour due to lighting, screens or production batches can occur. Customers may request a current product photo before purchase, where available. Material differences from the description will be handled under applicable consumer rights; an automatic restocking fee will not apply to a valid misdescription claim.
Electronic devices: 30-day limited warranty. Televisions and appliances: 6-month limited warranty. Other products: refer to the product listing or documentation for applicable warranty terms.
Manufacturing defects occurring under normal intended use during the applicable warranty period are assessed by Shopro. Proof of purchase and a description of the fault may be required.
Damage from misuse, accidents, power surges, improper self-assembly, unauthorized repair or customer-caused transport damage is not ordinarily covered by the limited warranty.
Shopro will assess items reported as defective and determine an appropriate remedy, which may include repair, replacement, refund or a mutually agreed settlement amount. The outcome will depend on the original purchase date, duration of use, warranty coverage and overall condition of the item. Items that have been used for an extended period are not automatically eligible for a full refund. Where repair or replacement is not possible, Shopro may offer a reasonable settlement amount, taking into consideration the item's age, usage and condition. All assessments and resolutions will be handled fairly and in accordance with applicable consumer protection laws. Where a customer is legally entitled to a full refund, that right will be respected.
Where a cash refund is approved for a purchase paid in cash and collected in-store, it is normally processed at the Cunupia branch after return and verification of the item.
Our couriers do not process or carry cash refunds. An approved refund for a delivered order paid in cash may instead be processed by bank transfer after the return has been verified.
Approved credit or debit card refunds are generally initiated back to the original payment method. Allow approximately 3–7 business days after processing, although the issuing bank may take longer.
Delivery and assembly charges for services already completed are non-refundable, except if we're unable to fulfill those services.
Only use a card you are authorised to use. Shopro may hold or cancel suspicious orders, request verification, cooperate with banks or law enforcement, and contest fraudulent transactions. Refunds and chargebacks are handled under applicable law and card-network rules; fraudulent use does not automatically remove the lawful cardholder’s rights.
We use third-party payment processing and appropriate checkout security controls. Shopro does not intentionally store complete card details on its website. Customers may be asked to verify their identity before goods are released.
All orders are subject to stock and payment verification. Shopro will contact you if a product becomes unavailable or if your order cannot be fulfilled.
We may update these policies periodically. The policy and applicable legal requirements in force when an order is placed will be considered when resolving an issue.
These store policies do not exclude or reduce rights and remedies available under the laws of Trinidad and Tobago.
Last updated: 24 October 2026. These policies should be read together with applicable consumer protection laws in Trinidad and Tobago.
