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What payment methods do you accept?
At Shopro, we offer flexible payment options for your convenience. You can pay using Linx debit cards upon delivery, credit cards for online transactions, or through bank transfers and deposits.
Can I pay with cash?
Cash payments are only accepted for orders being collected at our Freeport Warehouse. Please note that all order requests must be placed and confirmed in advance before arriving for collection. This ensures a smooth and efficient process, allowing us to have your items ready and waiting for you.
Do you offer payment plans or layaway options?
At this time, we do not offer payment plans or layaway options. Full payment is required at the time of purchase.
Will I receive a receipt or invoice after my purchase?
Yes, an invoice is automatically sent to your email once your order is successfully placed.
Does Shopro Distributors have a showroom?
No, Shopro Distributors does not have a physical showroom. We operate exclusively through online orders and deliveries, with our warehouse located at 295 Calcutta Road, Freeport. Customers can schedule pickup at the warehouse or opt for home delivery.
Are all items shown on the website in stock?
Yes, the items displayed on our website are in stock at our local warehouse. For real-time availability or confirmation, feel free to contact us directly on WhatsApp at (688-2569).
Can I pre-order or backorder items that are out of stock?
Yes, backordering is available for some items depending on the product type. If you have a specific item in mind, we recommend speaking directly with one of our agents for availability and timelines.
What’s your refund policy?
At Shopro, we strive to provide quality products and excellent service, but we understand that returns may occasionally be necessary. Customers can request a return or report any issues within 48 hours of receiving their order. A $70 return fee applies to all returns.
Please note that only items in their original sealed packaging are eligible for return, ensuring product integrity. We advise customers to carefully inspect their items upon delivery to confirm they meet expectations.
For assistance with returns, refunds, or reporting missing or defective components, contact our support team promptly at support@ttshopro.com or WhatsApp 868-688-2569.
How do I request a return or exchange?
Customers have 48 hours from delivery to request a return, refund, or report any defective or missing components. A $75 processing fee applies to all returns. Returns are accepted only for items in their original sealed packaging. Refunds will not be issued for items damaged due to improper use or assembly by the customer. To initiate a return or report an issue, please email support@ttshopro.com or WhatsApp 868-688-2569.
How long does it take to process a refund?
Refunds to credit cards usually appear within 1 to 14 days, depending on your bank. Cash refunds take approximately 3 days for approval and processing.
What happens if my item arrives damaged?
If your item is damaged, defective, or missing components, please report the issue within 48 hours, and we’ll assist with a resolution.
What are your delivery rates?
Shopro Distributors provides reliable delivery services throughout Trinidad and Tobago. Our standard delivery fee is $45 TTD for any location across Trinidad, while deliveries to Tobago are priced at $85 TTD. We ensure your orders reach you quickly and efficiently, no matter where you are!
How quickly do you deliver?
At Shopro, we strive to ensure fast and efficient deliveries for all our customers. Most orders are completed within 1-4 business days, with the majority arriving in just 1-3 days. Our goal is to provide a seamless shopping experience with timely delivery you can count on.
Do you deliver on weekends or holidays?
Yes, we deliver on weekends; however, orders must be placed at least two days in advance to qualify for weekend delivery. Please note that we do not deliver on public holidays.
Do you deliver to Tobago or outside of Trinidad?
Yes, we deliver to Tobago. The delivery fee is $85 TTD, and payment must be made online or via bank transfer, as cash on delivery is not available for Tobago orders.
Can I track my order?
Yes, you can track your order anytime by visiting our order tracking page at https://ttshopro.com/order-tracking/. For additional support or updates, customers may also call or WhatsApp us directly.
Can I schedule my delivery time?
Delivery dates can be scheduled; however, the exact timeframe depends on courier availability in your area. We recommend that you or someone on your behalf be available during the delivery window, which typically ranges from 1 to 4 days.
Do you offer assembly services?
Yes, we provide professional assembly services to make your purchase hassle-free. The cost of assembly depends on the specific item being assembled, and this will be communicated to you before the service is provided. Please note that payments on delivery are not accepted for orders requiring assembly. This policy ensures the security and proper handling of your item during the assembly process. If you have any questions or need more details about assembly services, feel free to contact us!
How long does assembly usually take?
Assembly is typically completed within 1 to 5 days. The exact timeline depends on the type and quantity of items you have, as well as the overall assembly workload during that period.
Is assembly included in the price or charged separately?
Assembly services are usually charged separately. However, we are currently offering FREE assembly for customers who choose to pick up their items from our warehouse once the assembly is complete.
Are items sold with a warranty?
Shopro offers a 30-day warranty on electronic devices and a 6-month warranty on televisions and appliances, with extended warranty available for purchase. For furniture items, customers have 48 hours to request a return, refund, or report any defective items or missing components. Please note that only items in their original sealed packaging will be accepted for returns. We recommend inspecting all items upon delivery to ensure they meet your expectations.
Who do I contact for warranty claims?
For general information, you can email support@ttshopro.com or call 688-2569 to speak with a representative. Please note that all warranty claims and disputes must be communicated via email for proper documentation and processing.
Do you provide technical support or product troubleshooting?
Yes, we provide technical support for defective items. We will assist customers as a courtesy where possible; however, customers are expected to review the product manual or research basic functionalities to help with troubleshooting.
How do I place an order?
Placing an order with Shopro is quick and easy! You have multiple convenient options to choose from:
Online: Visit our website to browse our wide selection of products. Simply add the items you want to your cart, proceed to checkout, and complete your purchase securely.
Phone Call: Call us directly at 688-2569, and our team will assist you in placing your order over the phone.
WhatsApp: Prefer messaging? Send us a WhatsApp message at 688-2569, and we’ll guide you through the ordering process or answer any questions you might have.
No matter the method, our goal is to make your shopping experience seamless and enjoyable. We’re here to help!
What’s the best way to contact Shopro Distributors?
You can reach us by phone, email, WhatsApp, or through our social media pages. We have representatives available on all platforms, ready to assist you.
What are your customer service hours?
Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM. After-hours support may be provided as a courtesy by our employees, but please understand they are not obligated to assist outside of regular hours. We kindly ask for your patience and respect.