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Frequently Asked Questions

No, Shopro Distributors does not have a physical showroom. We operate exclusively through online orders and deliveries, with our warehouse located on Ramsaran Road, Chaguanas. Customers can choose free pickup at Mid Centre Mall, Chaguanas, or opt for home delivery.

Shopro Distributors provides reliable delivery services throughout Trinidad and Tobago. Our standard delivery fee is $45 for any location across Trinidad, while deliveries to Tobago are priced at $85. We ensure your orders reach you quickly and efficiently, no matter where you are!

At Shopro, we strive to ensure fast and efficient deliveries for all our customers. Most orders are completed within 1-4 business days, with the majority arriving in just 1-3 days. Our goal is to provide a seamless shopping experience with timely delivery you can count on.

At Shopro, we offer flexible payment options for your convenience. You can pay using Linx debit cards upon delivery, credit cards for online transactions, or through bank transfers and deposits.

Yes, we provide professional assembly services to make your purchase hassle-free. The cost of assembly will depend on the specific item being assembled, and this will be communicated to you before the service is provided. Please note that payments on delivery are not accepted for orders requiring assembly. This policy ensures the security and proper handling of your item during the assembly process. If you have any questions or need more details about assembly services, feel free to contact us!

At Shopro, cash payments are only accepted for orders being collected at Mid Centre Chaguanas. Please note that all order requests must be placed and confirmed in advance before arriving for collection. This ensures a smooth and efficient process, allowing us to have your items ready and waiting for you

At Shopro, we strive to provide quality products and excellent service, but we understand that returns may occasionally be necessary. Customers can request a return or report any issues within 48 hours of receiving their order. A $70 return fee applies to all returns.

Please note that only items in their original sealed packaging are eligible for return, ensuring product integrity. We also advise customers to carefully inspect their items upon delivery to confirm they meet expectations.

For assistance with returns, refunds, or reporting missing or defective components, contact our support team promptly. Shopro is committed to making your shopping experience hassle-free!

Shopro offers a 30-day warranty on electronic devices and a 6-month warranty on televisions and appliances. For furniture items, customers have 48 hours to request a return, refund, or report any defective items or missing components. Please note that only items in their original sealed packaging will be accepted for returns. We recommend inspecting all items upon delivery to ensure they meet your expectations

Placing an order with Shopro is quick and easy! You have multiple convenient options to choose from:

  1. Online: Visit our website to browse our wide selection of products. Simply add the items you want to your cart, proceed to checkout, and complete your purchase securely.
  2. Phone Call: Call us directly at 688-2569, and our team will assist you in placing your order over the phone.
  3. WhatsApp: Prefer messaging? Send us a WhatsApp message at 688-2569, and we’ll guide you through the ordering process or answer any questions you might have.

No matter the method, our goal is to make your shopping experience seamless and enjoyable. We’re here to help!

If your item is damaged, defective, or missing components, report the issue within 48 hours, and we’ll assist with a resolution.